Idea Couture/ Cognizant – Design Researcher
Toronto, Ontario
Nov 2019 – Present
- Leading disruptive research projects to uncover actionable CX and UX insights with clear through-line into the development of future products, services, and experiences across diverse industries (Health care, Hospitality, Utilities, Sports, Food, and Government)
- Designing research playbooks through thoughtful curation of quantitative and qualitative methodologies and data analysis protocols, while aligning to business strategy.
- Collaborating with clients within senior leadership and ELT through immersive story-telling, ideation workshops, and the delivery of interactive assets such as: personas, current state/future state journey maps, insights reports, prototypes, etc.
- Building up internal design research practice through the development of new tools, methodologies, and thought leadership publications to contribute to the international design community
Department of Defense – Human Performance (UX) Researcher
Ottawa, Ontario
Feb 2018 – Nov 2019
- Leading concurrent research projects to enhance user performance; designing and facilitating research protocols to quantify human behaviour through biometrics
- Deploying statistical analysis to qualitative and quantitative data to inform design wireframes, product development, and recommendations to leadership
- Pioneering methods in data collection through facilitation of card sorting, focus groups, eye tracking, GSR, motion capturing, and cognitive assessments
- Exploring, investigating, and leveraging new technology/methods to enhance research capabilities and publications within a cross-functional team
- Spearheading product development process through literature review, qualitative research methods, and design thinking to inform strategic decisions on national digital wellness platform
Nippon Professional Baseball – Neurocognitive (UX) Researcher
Hokkaido, Japan
Sept 2018 – Jan 2019
- Established grass-root neurocognitive program with the goal of enhancing various on-field performance metrics and player development, working remotely
- Developed business proposal, strategic research plan, budget, scientific protocols, and end-to-end program delivery
Managed concurrent pilot projects to generate research, intervention delivery, program evaluation, and usability testing of in-house products
Directing agile team consisting of researchers and data scientists to drive program deliverables
University of Waterloo – Neuroscience Researcher
Waterloo, Ontario
Sept 2016 – Sept 2018
- Managed 4 cognitive research projects, developing efficiency in research method selection, data analysis (R/SAS), and oral/written presentation
Prototyped sports performance tracking APP and wearable technologies, leading interviews, A/B testing, wireframing, persona generation, and product development
Applied latest findings in cognitive science to design and development of digital tools and interfaces
Lectured undergrad. classes on key UX principles in psychology and neuroscience
City of Toronto – Ergonomics (Human Factors) Consultant
Toronto, Ontario
Jan 2014 – May 2014
- Collaborated with interior designers on major office design projects, providing insight on user needs VIA workflow diagrams, persona analysis, and focus groups
Designed and presented individualized workstation recommendations to management to optimally enhance health, wellness, and productivity
Conducted usability testing and work analysis on organizational processes
Hamilton Health Sciences – Ergonomics (Human Factors) Consultant
Hamilton, Ontario
Apr 2013 – Sept 2013
- Completed 30 Usability assessments for diverse range of work tools: administrative, clinical, laboratories, facilities, and food services within the hospital network
Developed 14 human factors tutorial videos and published on the organization intranet to promote injury prevention, work efficiencies, and decision making
Trained health care professionals in principles of human factors, and presented information sessions to various units/departments
AO Smith Coporations – Ergonomics (Human Factors) Consultant
Fergus, Ontario
Sept 2012 – Dec 2012
- Planned and executed 2 major engineering projects to reduce postural and load risks within multidisciplinary team, leading to a follow up of 27% decrease in reported accidents
Individually programmed and launched data collection system using internal injury reports to predict and quantify risk of individual job components within manufacturing facility
Facilitated Union-Management collaboration in the promotion of wellness/safety through the creation of a participatory ergonomics challenge on the organizational intranet
People understand numbers, but resonate with stories.